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ABOUT US

Snapshot


Since 1999

650+ employees

More than 300 customers in US, UK, Australia, Canada..

HIPAA compliant

ISO QMS certified from 2002

Awards EPC, Ministry of Commerce, India – Winner awards received for Best exporter: 2004-2005, 2005-06 and 2009-10 Best export excellence for highest employment: 2015 -2016


WHO ARE WE AND WHO WE HELP

RND provides back office staffing solutions to DME providers. We have more than 35 satisfied customers across the United States. If you are a DME provider with staffing needs, we can provide you with dedicated staff who will work like your in-house employees on tasks given by you and match their productivity.

We have more than 21 years of experience in serving US Healthcare industry. We are certified for HIPAA compliance, we have implemented BVQI Standards for Quality Management Systems and we are certified for ISMS 27001 from British Standard Institute for PHI and Information Security. We have a wealth of experience in creating and promoting diverse businesses for over 90 years with a strong financial capability to invest and expand.

COMPANY HISTORY

1999
Establishment in India. Started Training with CMTs from US
2000
Started Production. Participation in AHIMA show in Chicago.
2002
Becomes the world's first ISO certified company for medical transcription, accredited by ANSI/RAB. Release of Software - eTrans, Cooltrans, RND pulse player and HRMS Service extended to doctors groups in NY, NJ and Australia.

Business Transcription

2003
MoU signed for development of EMR software New Business - Business Transcription Data Research and Processing.
2004
Complete automation of workflow including billing.
2005
New business: Insurance and Legal transcription.
2006
New Diversification: RND Bio Biological Research and Testing Services. Award for outstanding export performance 2004-05 by Export Promotion Council for EOUs and SEZ.
2012
UK –SMB Back Office Operations
2013
DME Staffing Solution Service
2014
e-commerce back office services like photo shoot, image editing and Cataloging
2017
Finance and Accounting Services
2020
Asset Management Services

BUSINESS

RCM Services for DME

  • Serving 35 customers in US

  • 8 Years of RCM Staffing

  • Handling end-to-end RCM with 52 different processes

  • Experienced in all major billing platforms

Transactions / YEAR

  • Intake - 85500

  • Verification - 159000

  • Authorization - 280500

  • Denials - 924000

Medical Transcription

  • Serving 30 Health Care Facilities in US and Australia

  • Delivering 1.2 M lines/mo

  • Premium vendor for Nuance Inc.

  • 21 years of MT operations.

Business Transcription

  • 1100 Financial Earnings reports/quarter

  • 17 years of operations

  • Premium vendor for Nuance Inc.

Business Data Research

  • 40,000 Articles/mo

  • Serving Fortune 100 company

  • 17 years of operations

Inventory Transcription

  • Serving 150 Property Letting Companies in UK

  • 8 years of operations

  • 4000 Property reports/mo

Software Development Services

  • 200 Installations in US, UK, Australia

  • 10 Live Workflow Platforms

  • Mobile/Web/Cloud Integrated applications

OUR VISION

"TO PROVIDE OUR CLIENTS QUALITY BACK OFFICE SERVICES ON TIME & EVERY TIME"

We shall aim to develop the organization to achieve and sustain market reputation for quality and market leadership.

LEADERSHIP

Our team of stars!

Mr. G. R. Karthikeyan

Chairman of RND


Mr. G. R. Karthikeyan, Chairman of RND, is a seasoned businessman whose family has been in business and charity for more than 90 years. He is also the Chairman of Leap Green Energy, a wind energy company in which J P Morgan has invested more than $150 M. Karthikeya Spinning Mills, owned and managed by Mr. Karthikeyan, is one of the leading Textile mills in India.

Ms. Deepika Srihari

Managing Director


Ms. Deepika Srihari, Managing Director, is a Management Graduate from a Management School in UK. She is the founder of RND. She understood and identified the need for services in the Healthcare Sector in the year 1998, and RND began rendering services from 1999.

Mr. Srihari Balakrishnan

Co-founder of RND


Mr. Srihari Balakrishnan, Co - founder of RND, is a postgraduate in Chemical Engineering from the University of Cornell. He is the founder of K G Denim and KG Fabriks , the second largest denim manufacturer in India. He also manages more than 7 Textile Mills including spinning and weaving units employing about 4000 people.

Dr.Rajesh Raghupathi

CEO


A doctorate in microbiology, he was drawn into the company to set - up and build medical transcription business. From being the first employee, he used his entrepreneurial skills, knowledge, and energy to grow the business into the current 650 people strong company serving customers in The US, UK, Australia, Canada, and India.

THE MANAGEMENT TEAM

We have an incredibly stable management team. The average experience of the management team is 93% the age of RND.

GM – Delivery and Operations


Priya TM has an MBA with 20+ years of experience joining as a HR executive and moving on to become the operations and delivery head. She is responsible for integrating, synergizing the various functional activities for delivering the Organizational goals. She is also in charge of cost budgeting and macro management.

Business Head – RCM Services


Pradeep Kumar is an MBA with more than 17 years of experience at RND is heading the DME vertical and is responsible for production planning, process modelling, customer liaising, quality delivery and team building.

Team Lead – Products and Processes & Head - Automation & Data


Vijaibabu has a masters in business administration, certified lead auditor in ISMS ,QMS and GDPR. He is responsible for formulating and upgrading the systems and processes to meet and improve the organizational deliveries. He is also designated as Chief Information Security Officer and responsible for data security and integrity.

Team Lead – People Resources


Nandagopal is a MSW(Master of Social Work), been with RND for more than 20 years and heads the HR and administration. He ensures smooth management of infrastructure, statutory and legal compliance and Knowledge sharing across services.

Head Network & Security


Ashokkumar is a computer science graduate, certified ISMS and GDPR lead auditor, has been with RND for 14 years and is responsible for network infrastructure management and security, risk mitigation and business continuity.

COMPLIANCE & CERITIFICATIONS

  • HIPAA Compliance

    RND understands the purpose of HIPAA compliance and the regulations covering the security and privacy of confidential patient data.

    • Employees are trained on HIPAA

      Strengthening privacy and security of individually identifiable patient information

      Appropriate safeguards to prevent use or disclosure of PHI

  • ISO 9001:2015 Certified for QMS

    As per the international standard that specifies requirements for a quality management system (QMS), RND demonstrates the ability to consistently offer quality services that meet customer and regulatory requirements.

    • Consistency in customer deliverables

      Reduced cost through increased efficiency

      Evidence based decision making

      Enhance customer satisfaction by continual improvement

      System driven process to avoid errors

  • ISO 27001 certification

    RND has identified the risks, assessed the implications and systemized controls have been put in place to limit any damage to the organisation. Being an ISMS 27001 certified organization, we have increased reliability and security of systems and information for an improved customer and business partner confidence.

    • Holistic protection encompassing people, processes, facility & technology

      Protects Confidentiality, Availability and Integrity of data

      Increased resilience to Advanced Persistent Threats (APT)

      Clear Desk and Clear Screen Policy

      Disaster recovery, Legal compliance & User Access control

  • SOC2 (Service Organization Control) Certified

    We are certified by SOC2, which basically means that RND has the ability to securely manage data and protect the privacy and interests of our clients.

    • Implementing and auditing of security controls

      Thorough assessment of risk and vulnerability

      Testing the operating effectiveness of controls

      Adequate security control measures to mitigate risk

AWARDS

Rndsoft has won the Best EOU (MSME) Awards for 2005, 2006, 2010, 2015, 2016 from the Government of India, Ministry of Commerce and Industry Presented by Minister of Commerce and Industry GOI.


Since 1999
24/7
100% in-house