RECRUITMENT AT RND

Recruitment at RND takes place after multiple levels of screening. Candidates undergo multiple tests. They are interviewed by HRD and the process team before getting hired. Background verification is done by a third party for all candidates selected before they become a part of RND.

TRAINING PROGRAM AT RND

New hires first undergo HIPAA and ISMS training. They are given an overview of the US Healthcare Industry and Revenue Cycle Management. They are then trained on major RCM processes - verification, authorization, intake,and accounts receivables, based on the requirement from production team.

METHODOLOGIES USED IN TRAINING PROGRAM

• Classroom/online sessions.

  Automated self-learning modules

  Simulators(APT)

  Computer based assessments

  Real life scenarios

  Thorough evaluation before an employee is allowed to work independently

RCM-3D QUALITY ASSURANCE

• All Clients –All Processes –All Resources are audited daily

  100% Audit for new Clients/Processes/Resources

  Deliverables at 99.5% accuracy

  Production resources with accuracy less than 98% are retrained